Frequently asked questions


How is the Reach and Wash system different to traditional methods?

The most important part of Reach & Wash water fed pole window cleaning is the water. Pure water is the best product to clean windows for several reasons. Nature has decreed that our water has a variety of minerals in it, which although they may be vital for our health and wellbeing, if not completely cleaned off window glass, will leave white residues. In normal circumstances this water would be either need to be cleaned off with a squeegee or shammy leather to leave a bright smear free finish

Cleaning windows that are not easily accessible has always caused a problem for window cleaning companies it is here that the water fed pole system comes into its own. The first and all important component of water fed pole window cleaning equipment is the water as this has to be completely pure. This is achieved in one of two ways, by reverse osmosis or by using a special extracting resin to remove 100% of the minerals, which then becomes de–ionised water. Many companies claim that their water is the purest, but the fact is that once it is passed through a deionising tank it is all the same.

The use of the water fed pole for window cleaning is very effective as the aggressive strength of pure water means that you do not need to use cleaning detergents on the windows therefore saving you money and time, plus it’s better for the environment. Water does not like being pure and it attempts to return to its original state; therefore it actually absorbs dirt particles from the glass aiding the cleaning process behaving almost like a solvent.

Having difficult to reach and wash windows in your premises should only ever be cleaned by a professional window cleaning company like us who use the very latest water fed pole system. This will result in the glass being clear and sparkling after we have left without all the risks commonly associated with traditional window cleaning methods.

Do you use any chemicals?

Absolutely no chemicals are used whilst window cleaning. When cleaning UPVC and pressure washing we sometimes use chemicals to remove stubborn stains.

What if im not satisfied with the service?

If in the unlikley event you are not satisfied with our services please contact us and we will resolve any issue.

Who will be cleaning my home?

We have dedicated teams for dedicated areas and you will likley have the same people cleaning you windows each month.

Do i need to provide anything?

Nothing is needed we provide everything ourselves.

How much will it cost to clean my home?

As every house is different we cannot give a price with seeing you home but we offer a free quote service so rest assured you will get a honest and competitive quote from our team free of charge.

Will it cost the same each time you come to my house?

Yes unless you require additional services the cost will remain the same.

Will you come on the same day to clean?

We may not come on the exact same day each time but suitable times and days will be arranged at the time of you free quote and we always come in a straight routine however you choose…fortnightly, monthly etc.

How can i schedule my appointment with you?

You can schedule an appointment with us by Phone, Email or Text.

Did you not see your question?

Please contact us and a member of our team will be at your assistance.